FAQ
Common questions about the box.
What's actually in the box each month?+
A curated mix each month, often including a signature treat, a toy chosen for the month's theme, a natural chew or specialty snack, a seasonal care item (paw balm, cooling bandana, etc.), an Erie-themed insert (map, calendar, or discount card to a local dog business), and a founder's note. Typical retail value is $55-65.
How much does the box cost?+
$40/month, hand-delivered in Erie, with no sign-up fee and cancel anytime. (Our 10 founding member spots are full, so new subscriptions are at the standard rate.)
When does my card get charged?+
When you subscribe, Stripe bills your first box right away, then $40/month after that. You can cancel anytime - there's no commitment beyond the first box.
How do you deliver?+
Within Erie city + Millcreek, we hand-deliver. No shipping fees, no waiting for a truck. Boxes go out the first Saturday of each month. If you're outside Erie county, ask us - we may add shipping options later.
What sizes do you offer?+
Two sizes: Small (under 25 lbs) and Medium/Large (25+ lbs). Treats and toys are sized to match. If you have multiple dogs of different sizes, let us know in your reservation and we'll suggest the right approach.
What if my dog has allergies?+
Tell us when you reserve and we'll note it on your account. Common allergens (chicken, beef, wheat, peanut) are easy to swap. Severe allergies may require a custom note - email gooddogerie@outlook.com.
Can I cancel or skip a month?+
Yes. Cancel anytime with one click. Skip a month with one click. We don't lock you into anything - your subscription is month to month.
Are the products safe?+
We source from Pennsylvania makers and reputable suppliers. No rawhide, no imported jerky, no products with xylitol or other dog-toxic ingredients. Everything is tested by Lulu and Tarpon before it gets in a box.
What if my dog doesn't like something?+
Email us. We'll either swap it in next month's box or credit you. We're a small operation and we'd rather hear about it than have you cancel.
What if I want to give the box as a gift?+
Gift options are coming soon. For now, email gooddogerie@outlook.com and we'll set it up manually.
